Return & Shipping Information
As an FDA-registered facility, we cannot restock or resell products that have been returned to us. All products returned to 80/20 Pharms must be discarded per FDA guidelines, creating waste for the landfill. Therefore, it is extremely important that you take the following steps to ensure that you are completely satisfied with your order before it leaves 80/20 Pharms.
While we do offer refunds and replacements on products that are damaged during shipping or that are failing (for instance, an emulsion that has separated) we do not offer refunds or accept returns for variations in viscosity, scent, color—these will all vary from batch to batch. Natural ingredients are not identical and can cause variations in the final products, just as one orange is different from another, Because 80/20 Pharms uses the freshest natural ingredients possible to create the products we sell, we do not buy huge lots of ingredients at any given time. This means that our ingredients and products are inherently mutable as they are subject to changes in nature. For example, did you know that CBD oil may fluctuate in color depending on the growing conditions, varietal, harvest time, etc.?
To help reduce waste and ensure you are happy with your product choices, we recommend the following steps.
Check your email for your order confirmation. It’s best to do this immediately after placing an order so that you can catch any errors in real-time and contact 80/20 Pharms before your order ships. For example, you may have provided an incorrect shipping address or accidentally ordered the wrong size of a bulk product. It’s okay--it happens! If you catch the error quickly we can fix it. However, once your order is out the door it is unfortunately not returnable.
If you see an error on your order confirmation, our Customer Care Representatives will be happy to assist you in troubleshooting. You can contact them at: 80/20Pharms@Brinsongroupinco.com.
If you feel that there is a problem with your order, please contact us within 10 days of receiving it.